🟢 Politica di Resi e Rimborsi – Agrumé

I prodotti Agrumé (agrumi freschi, olio extravergine d’oliva e confezioni miste) sono preparati e spediti direttamente dal produttore, con l’obiettivo di garantire qualità, freschezza e tracciabilità completa della filiera.

⚖️ Diritto di Recesso

Ai sensi dell’art. 59 del Codice del Consumo (D.Lgs. 206/2005), il diritto di recesso non è applicabile ai prodotti alimentari deperibili e confezionati su richiesta del cliente.
Pertanto, dopo la consegna non è possibile restituire o sostituire i prodotti per motivi non imputabili a difetti o danni.

📦 Prodotti danneggiati o non conformi

In caso di:

  • danni evidenti al pacco o al prodotto
  • mancata corrispondenza con l’ordine effettuato

il cliente deve comunicarlo entro 24 ore dal ricevimento all’indirizzo:
📩 info@agrume.info

Al messaggio andranno allegate:

  • una o più foto del pacco e del contenuto
  • il numero d’ordine o la ricevuta di acquisto

Dopo le necessarie verifiche, Agrumé potrà procedere al rimborso o alla sostituzione del prodotto, a seconda del caso.

🚚 Ritardi o problematiche di consegna

Eventuali ritardi dovuti al corriere non costituiscono motivo di rimborso, poiché Agrumé affida le spedizioni a partner logistici esterni.
Tuttavia, ci impegniamo a seguire ogni pratica di segnalazione e a collaborare per risolvere eventuali disguidi.

📞 Contatti utili

Per qualsiasi informazione o reclamo:
📧 info@agrume.info
☎️ 327 588 1150

✉️ Agrumé

Sede: Contrada Volimento – Rossano, 87064 Corigliano-Rossano (CS)
🌐 www.agrume.info

🟡 Nota finale

Agrumé si impegna a garantire la piena soddisfazione dei propri clienti, nel rispetto delle normative vigenti e della genuinità dei propri prodotti.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.